Frequently Asked Questions

Absolutely! Please feel free to contact us at any time regarding a booking, but please be aware that booking availability lessen the closer to the date. Also note, that our standard payment schedule will be altered due to the shortened time-frame, which will be clearly detailed in your invoice.

An enquiry can come through in the form of an email, private message, text, call or contact form via our website (Emails and contact forms are our preferred method). After we have received your enquiry and an invoice has been sent to you, we require a deposit of $50.00 for private events and $100.00 for corporate events 5 days from the invoicing date. This ensures that your booking has been placed within our system. The remaining amount is due 3 days prior to your event.

We travel all over Melbourne and try our best to cover as much area as possible. Please note, that areas serviced over an hour or longer from our location (found on home page) will need to specify their location before booking an event. If approved a travel fee may be applied.

If your event numbers or time has changed following your enquiring and booking please contact us at the earliest connivence if you wish to alter your package. We will try to accomodate your alterations if possible! If you are looking to upgrade and extend the the time of your package the additional balance will be required at the same time as your final payment (this will be outlined in an amended invoice). If any downgrades within 7 days of your booking are not refundable.

You bet! We will travel to wherever your party or event is! Parks, play centres, restaurants, you name it! Please note, for festivals, fetes, markets and other community events, we can provide a marquee but this will have to be discussed in the enquiry before booking.

For private and corporate events, you will receive an invoice that clearly discloses the payment requirements and the costs of your booking. Attached to our invoice email, the dates of the deposit and final payment is clearly stated to ensure there is no confusion. We will send a reminder email the day before the payments are due if the money has not yet entered our account. All payments must be bank transferred to the account details laid out on the invoice document.

Please understand, as a small business, we have a limited number of time-slots over weekend and in most cases would have declined other bookings in order to stay committed to yours. This is why if your event is cancelled a minimum of 10 days prior to your event you will forfeit your deposit. Please note that the deposit helps to cover any cancellation fees, administration costs and the time we spend on servicing your special party entertainment booking. If you are needing to reschedule or postpone your event, please contact us at your earliest convenience as we will try to work within your new dates and times. However, please be aware that this may not be the case if we already have bookings for the times you require. In this case, your booking will be treated as a cancelled event. Thank you for your understanding that as a professional and honest small business we must adhere to these cancellation policies.

We understand that everyone's skin is different and reacts in different ways. To ensure that we can paint as many of you as possible, we only use face paints that are skin-safe and approved by the FDA (Food & Drug Administration). They are gentle on skin and easy to wash off without excess scrubbing to further protect the skin. However, if you or your child has a history of skin conditions or extremely sensitive skin to most products, we would recommend avoiding painting on the face to prevent any unwanted reactions. If you feel it is safe to, we would suggest a design on the arm, in a less sensitive area, to join in the fun without upsetting your skin!

At Mariposa Face Painting we only use artist-grade, skin-safe, hypoallergenic paints to ensure your guests or little one's faces feel as good as they look! We also use cosmetic grade glitter from face painting retailers so your designs can sparkle without fear of nasties!

We take great care of our gear to ensure that your faces are nice and safe! We ensure to wash our brushes between each child and use. We use wet wipes to make sure each of our customer's faces are squeaky clean before beginning our design. We also use brush cleaners for our brushes to remove the paint, sanitize, and frequently clean our paint pots and cakes.

We have a set look book and board available to choose from at all of our events to assist in the decision process. We understand how difficult it can be to choose just the right design! However, if there isn't a design that suits your wants, feel free to ask and our painters will try their best to accomodate! Please keep in mind that any designs not from our set look book or boards may not be 100% accurate to your desired design but we will try our very best to keep you looking and feeling great! If you are looking for a specific collection of designs, for a themed birthday for example, please feel free to contact us or include this information in your enquiry and we can provide a curated set of designs at an additional cost. Please have a look at our socials pages and gallery on our website to have a look at the fantastic work that we provide!

Absolutely! We recommend a warm face-washer or wash cloth with a little soap to assist in completely cleaning the skin. If the design is left untouched and in an area that isn't affected by clothing or other fabrics, the designs should remain on the skin for approximately 12 hours. However, this does depend on the activities, weather and environment of the painted person. If you are looking for a completely clean removal to ensure no signs of face painting, we would recommend not applying glitter to the face as it can tend to stick around in little pieces for a few days!

Not much space at all! If using our Mariposa table and chair set up with will roughly take up 2m width x 1.5m depth including the table and chair placement. Otherwise, if using your own table and chairs we don't require any extra space apart from the table we are occupying.

Whilst our set up is quite small it would be greatly appreciated if we had access close to the location of the event; typically drive-way or front of house access. We understand this may not be available for public locations such as restaurants and play centres. If the parking and unloading of our equipment will be impacted by the location, please let us know as soon as possible prior to your booking time.

Our painters will arrive 10 minutes before your booking time in order to set up the table and paints before your event begins so that we aren't eating into your booking time!

If possible, it would be greatly appreciated if you could provide an adult sized table and two chairs at the location of the party. If not, we will have a back up ready for use. Please note, that our set up uses metal stops on our table and chairs, so if your flooring is a concern please provide your own table and chairs. Other than that we will provide the rest and ensure your face painting runs as smoothly as possible!

Absolutely! All of our face painters have an up to date Working With Children permit/check that allow us to work with children of all ages, to ensure your fun day is as safe as possible.

We have a Certificate of Currency (Public Liability). We are fully insured and covered for any public liability that may arise from our service.